Work Experience

C3/CustomerContactChannels, Inc.

Humana Customer Service Representative (April 2020 — April 2023)

  • Assisted members with any questions about their policy.
  • Provided verification of benefits to members or their healthcare provider.
  • Provided enrollment application status.
  • Provided the status of medical or pharmacy claims.

H&R Block Technical Support Representative (January 2020 — April 2020)

  • Solved issues for H&R Block customers experiencing software issues.
  • Provided answers to customers’ questions regarding what tax forms to use or where to enter information.
  • Advised customers of tax refund status, and if applicable, what needs to be done if it was rejected.

100devs

Software Engineer (January 2022 - March 2023)

  • Collaborated with a team of developers to build modern and responsive web applications using best practices.
  • Built semantically structured full stack web applications.
  • Applied agile methodologies like SCRUM for project management.

Amazon

Flight Support Assistant (June 2019 - October 2019)

  • Assisted in crew briefings and mission planning.
  • Ensured a safe operational environment.
  • Ran python scripts to perform daily tasks.

The AC Company NV

HVAC Assistant (September 2018 — May 2019)

  • Assisted with installation/repair of HVAC equipment, in both commercial and residential environments.
  • Kept job site safe and clean during and after installs/repairs.

Safeway

Fuel Station Attendant (January 2018 — September 2018)

  • Unpack boxes and unload pallets, stocking merchandise on the shelves.
  • Assist customers with finding merchandise.
  • Ring up customers.

Halawa Construction

General Laborer (July 2016 — March 2017/June 2017 - January 2018)

  • Kept job site clean and safe.
  • Performed demolition or installation using required tools.
  • Assisted with lifting or moving objects to be installed or removed.

Hilton Grand Vacations

Customer Care Agent (March 2017 — June 2017)

  • Handled and resolved escalated guest issues.
  • Assisted guests calling in with questions they have about their promotional marketing package.
  • Booked guests in HGVC resorts and Hilton Hotels in destinations across the US.
  • Assisted Customer Care Managers with special projects relating to customer service.

Enviance

Product Support Engineer (March 2015 — July 2016)

  • Handled the importing of customer HR data into company database using DTS and SSIS packages.
  • Made product configuration changes requested by customers and Customer Success team.
  • Wrote SQL procedures to modify customer data in our database during import.
  • Ran SQL queries to retrieve requested data for customers and Customer Success team.

Junior Web Developer (September 2015 — July 2016)
(Duties concurrent with Product Support Engineer position)

  • Investigated bugs discovered/reported by customers, the QA Team and the Customer Success Team.
  • Implemented code changes to company's web pages using HTML and JavaScript.
  • Implemented code changes and fixes to company’s ColdFusion server, such as:
    • Fixed broken connections to SQL Server databases.
    • Updated logic used in ColdFusion forms, outputs, queries.

Java Team Lead (July 2015 — September 2015)
(Duties concurrent with Product Support Engineer position)

  • Was trained in Agile methodology, and specifically used the Scrum framework.
  • Led an offshore Java development team.
  • Planned and led sprints and releases as Scrum Master.
  • Utilized TeamCity for building and releasing applications to various servers (alpha, beta, production).
  • Assisted in the investigation of discovered bugs.

Remedy Interactive (Now Enviance, Acquired in April 2015)

Customer Support Specialist (January 2014 — March 2015)

  • Responded to and troubleshot calls and emails from customers regarding my company's various software.
  • Assisted Customer Success managers with projects.
  • Performed general Quality Assurance testing for the Engineering team.