Self-Directed

Freelance Systems Administrator (2023 – Present)

• Architected and maintained a comprehensive self-hosted server environment utilizing Docker for containerized application deployment (Jellyfin, Ntfy, Traefik).
• Configured and managed network-attached storage using NFS to ensure reliable data access, redundancy, and seamless media streaming across local networks.
• Developed custom Python and Bash automation scripts to streamline complex file management, bulk media renaming, and system maintenance tasks.
• Administered, customized, and troubleshot multiple advanced Linux distributions (Arch, Fedora, Debian), managing package managers (DNF, Pacman, Yay) and systemd units to ensure optimal system stability.
• Built and configured custom desktop environments utilizing advanced tiling window managers (Qtile).

DoorDash

Independent Contractor (May 2023 — Present)

• Managed time-sensitive delivery logistics and maintained a high customer satisfaction rating through independent troubleshooting, route optimization, and clear communication under tight deadlines.

C3/CustomerContactChannels, Inc.

Humana Customer Service Representative (April 2020 — April 2023)

• Assisted members with any questions about their policy.
• Provided verification of benefits to members or their healthcare provider.
• Provided enrollment application status.
• Provided the status of medical or pharmacy claims.

H&R Block Technical Support Representative (January 2020 — April 2020)

• Solved issues for H&R Block customers experiencing software issues.
• Provided answers to customers’ questions regarding what tax forms to use or where to enter information.
• Advised customers of tax refund status, and if applicable, what needs to be done if it was rejected.

100devs

Software Engineer (January 2022 - March 2023)

• Collaborated with a team of developers to build modern and responsive web applications using best practices.
• Built semantically structured full stack web applications.
• Applied agile methodologies like SCRUM for project management.

Enviance

Product Support Engineer (March 2015 — July 2016)

• Handled the importing of customer HR data into company database using DTS and SSIS packages.
• Made product configuration changes requested by customers and Customer Success team.
• Wrote SQL procedures to modify customer data in our database during import.
• Ran SQL queries to retrieve requested data for customers and Customer Success team.

Junior Web Developer (September 2015 — July 2016)
(Duties concurrent with Product Support Engineer position)

• Investigated bugs discovered/reported by customers, the QA Team and the Customer Success Team.
• Implemented code changes to company's web pages using HTML and JavaScript.
• Implemented code changes and fixes to company’s ColdFusion server, such as:
  • Fixed broken connections to SQL Server databases.
  • Updated logic used in ColdFusion forms, outputs, queries.

Java Team Lead (July 2015 — September 2015)
(Duties concurrent with Product Support Engineer position)

• Was trained in Agile methodology, and specifically used the Scrum framework.
• Led an offshore Java development team.
• Planned and led sprints and releases as Scrum Master.
• Utilized TeamCity for building and releasing applications to various servers (alpha, beta, production).
• Assisted in the investigation of discovered bugs.

Remedy Interactive (Now Enviance, Acquired in April 2015)

Customer Support Specialist (January 2014 — March 2015)

• Responded to and troubleshot calls and emails from customers regarding my company's various software.
• Assisted Customer Success managers with projects.
• Performed general Quality Assurance testing for the Engineering team.